Shipping policy
Last Updated: 06/25/2026
Thank you for shopping with Nexora. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
Estimated delivery times:
- Australia: 5–12 business days
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–12 business days
- Europe: 7–15 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high-demand periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update.
Shipping Delays
While we strive to meet estimated delivery times, delays may occasionally occur that are outside our control. We appreciate your patience and understanding.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. We cannot guarantee address changes once an order has been processed.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact our support team at:
Email: nexora.aushop@gmail.com
We are always happy to help.